Process Mapping Guide

Author(s): Evan Hughes, Carissa Palmer, Laura Ribadeneira, Payton LeMiere

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Map processes to identify bottlenecks, improve efficiency, and help make organizational design decisions. Use the Process Mapping Guide to:

  • Understand process mapping benefits and how to apply BPMN 2.0 industry standards.
  • Develop a tailored process map with step-by-step guidance.

Use this guide to map desired processes.

Tags

customer service, SLA, service level agreement, knowledgebase, knowledge base, case management, HR strategy, customer satisfaction, competencies, CSR, strategic role, business partner, centers of excellence, HRSS, service-level agreement, COE, automation, automate, HR satisfaction, employee service satisfaction, shared service satisfaction, HRSS satisfaction, HR portal, HR knowledgebase, strategic partner, center of excellence, people process technology, self-service portal, staff portal, call center, contact center, HR structure, HR transformation
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